Shipping policy

Shipping Policy

At Artisan Auraa – Where Style Lives – we are committed to delivering your beautiful home decor items safely and efficiently. Please review the following terms regarding our shipping procedures.

1. Order Processing Time

Standard Processing: All orders are processed within 1 to 3 business days(excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
High Volume: During high-volume periods (such as holidays or sales events), processing times may be slightly extended. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: Estimated delivery time: [Insert Days, e.g., 5-10 business days].
Expedited Shipping: Available options will be shown at checkout if applicable.
Free Shipping: We offer free shipping on orders over [Insert Amount, e.g., $100](if applicable).

3. Dropshipping and Multiple Shipments

To offer you the widest variety of unique styles, some of our products are sourced directly from our manufacturing partners and artisans via Pocket.

Split Shipments: If you order multiple items (e.g., a quilt and a scarf), they may be shipped from different warehouses. Consequently, you may receive your order in multiple packages at different times.
Delivery Times: While most orders arrive quickly, items shipped directly from our international partners may take [Insert Time, e.g., 2–4 weeks] to arrive. We appreciate your patience as we bring unique global styles to your doorstep.

4. International Shipping

We are pleased to offer international shipping to most countries.

Estimated Delivery: International shipping times vary greatly depending on the destination and customs processing.
Restrictions: There are some countries we may not be able to ship to. If you are located in one of these regions, we will contact you immediately.

5. Customs, Duties, and Taxes

Please Read Carefully:

Artisan Auraa is not responsible for any customs and taxes applied to your order.All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We cannot predict or control these charges. If a package is returned to us because the buyer refused to pay customs duties, the original shipping cost and any return costs will be deducted from the refund.

6. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the estimated delivery window provided in your shipping confirmation email, please contact us at [Insert Support Email] with your name and order number, and we will look into it for you.

7. Lost or Damaged Packages

Damaged: If your order arrives damaged, please save all packaging materials and damaged goods and contact us immediately so we can file a claim.
Lost: Artisan Auraa is not liable for packages lost by the carrier if the tracking says "Delivered." However, we will do our best to assist you in locating the package or filing a claim with the carrier.