Refund policy

1. RETURN & REFUND POLICY

1.1 Eligibility for Returns

You may request a return within 14 days from the date you receive your order. After 14 days, we are unable to offer a refund or exchange.

To be eligible for a return, the item must:

  1. Be in new, unused, and resalable condition
  2. Have all original tags, labels, and packaging intact
  3. Be free from stains, odors, pet hair, damage, or signs of use
  4. Include any accessories or free gifts that came with the product

We reserve the right to refuse returns that do not meet the above conditions.

Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  1. Items sold as Final Sale or Clearance
  2. Customized, personalized, or made-to-order products
  3. Gift cards or vouchers
  4. Items returned without original packaging, tags, or proof of purchase

1.2 Return Window & Process

  1. You must contact us within 14 days of delivery to request a return authorization.
    • Without prior authorization, returns may be refused.
  2. Email our support team at the contact details provided on our website with:
    • Order number
    • Reason for return
    • Photos (if item is damaged, defective, or incorrect)
  3. Once your return is approved, we will provide you with:
    • Return instructions
    • Return address (which may be our address or our dropshipping / logistics partner’s address)

Items must be shipped back to us within 7 days after the return has been approved.

1.3 Return Shipping & Customs Fees

  1. Buyer pays for return shipping:
    • All return shipping costs are the responsibility of the customer unless we clearly made an error (wrong item shipped, major defect, etc.).
  2. Customs, duties, and import taxes:
    • If any customs, duties, import taxes, or brokerage fees apply for returning the product (especially for international orders), these are fully the buyer’s responsibility.
    • Any such fees will not be reimbursed by www.artisanauraa.com.
  3. Non-deliverable / refused packages:
    • If an order is refused at delivery or returned to us due to incorrect address, non-payment of customs, or failure to collect the parcel, we may deduct:
      • Original shipping cost
      • Any return shipping or customs charges
    • The remaining amount, if any, may be refunded at our sole discretion.

1.4 Condition Checks & Deductions

Once we receive your return, we will inspect the item. We reserve the right to:

  1. Reject the return if item is:
    • Used, washed, stained, damaged, soiled, with odor, or otherwise not in original condition
  2. Apply a partial refund if:
    • Original packaging is missing or damaged
    • Item shows minor signs of handling or misuse

If a return is rejected, the buyer may:

  • Request reshipment of the item at their own cost within a specified time frame.
  • If the buyer does not respond or pay reshipment costs, the item may be considered abandoned.

1.5 Refunds (If Approved)

  1. Original payment method:
    • Approved refunds will be processed to the original method of payment.
  2. Processing time:
    • Please allow 5–10 business daysafter we receive and inspect your return for the refund to be issued.
  3. Exclusions from refund:
    • Original shipping charges
    • Any customs, import taxes, or other fees paid by the buyer
    • Any return shipping cost and applicable handling fees

1.6 Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item:

  1. Follow the return process above.
  2. Once your return is approved and refunded, you may place a new order for the preferred item.

1.7 Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must:

  1. Contact us within 48 hours of delivery.
  2. Provide clear photos or videos of:
    • The product
    • Packaging
    • Shipping label

If verified, we will, at our discretion:

  1. Send a replacement item (subject to availability), or
  2. Offer a refund or store credit

We may ask you to return the item or to dispose of it, depending on the situation and our logistics arrangements.

1.8 Orders Fulfilled by Dropshipping & Third-Party Partners

www.artisanauraa.com uses third-party fulfillment services, including dropshipping platforms such as Pocket and others.

  1. Some items may be shipped directly from our partners’ warehouses.
  2. Return instructions and addresses may differ depending on the product and its origin.
  3. All returns must follow the authorization process; unauthorized returns may be refused.
  4. Shipping times, tracking details, and packaging may vary by supplier.

We are not responsible for delays, customs holds, or issues caused by third-party logistics providers, but we will do our best to support you in resolving such issues.

2. TERMS OF SERVICE

2.1 Overview

These Terms of Service (“Terms”) govern your use of www.artisanauraa.com (the “Site”) and the purchase of products from us. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site.

www.artisanauraa.com, “we”, “us”, and “our” refer to the owner and operator of this online store. Our tagline is “where style lives” and we specialize in home décor items such as:

  1. Cushion covers
  2. Tapestries
  3. Quilts
  4. Scarves
  5. Other related home décor accessories

2.2 Eligibility & Account Responsibility

  1. You must be of legal age in your jurisdiction to use this Site and make purchases.
  2. You are responsible for:
    • Maintaining the confidentiality of your account credentials
    • All activities that occur under your account
  3. You agree to provide accurate, current, and complete information during registration and checkout.

We reserve the right to:

  • Refuse service
  • Cancel orders
  • Terminate accounts
    At our sole discretion, especially in cases of suspected fraud, abuse, or violation of these Terms.

2.3 Product Information, Colors & Descriptions

We strive to describe and photograph our products as accurately as possible, including:

  1. Colors
  2. Materials
  3. Dimensions
  4. Patterns and textures

However, due to:

  • Differences in screen settings, devices, and lighting
  • Handmade or artisanal variations

Minor variations in color, size, stitching, or pattern are normal and not considered defects. Such variations will not qualify as valid reasons for a free return or refund at our expense.

You acknowledge that:

  1. All measurements are approximate.
  2. Slight irregularities in stitching, color, or pattern may occur, especially with handcrafted items.

2.4 Pricing, Taxes & Currency

  1. All prices displayed on the Site are subject to change without notice.
  2. Prices may be shown in various currencies; actual billing may be processed in a base currency as indicated at checkout.
  3. You are responsible for any:
    • Local taxes
    • Customs
    • Import duties
    • Brokerage fees or additional charges levied by your country or carrier

We reserve the right to:

  • Correct any pricing errors
  • Cancel or refuse orders placed with incorrect pricing, even after they have been submitted or confirmed, with a full refund if you have already been charged.

2.5 Orders, Acceptance & Cancellation

  1. All orders placed on www.artisanauraa.com are offers to purchase and subject to our acceptance.
  2. We may, at our sole discretion, refuse or cancel any order for reasons including but not limited to:
    • Product unavailability
    • Errors in product or pricing information
    • Suspicion of fraud or unauthorized activity
    • Delivery address issues

If we cancel your order after payment has been processed, we will issue a full refund to your original payment method.

Order changes or cancellations by the customer are only possible before the order has been processed or shipped. Once shipped, our standard Return Policy applies.

2.6 Shipping, Delivery & Risk of Loss

  1. We ship using various carriers and dropshipping partners, including Pocketand other logistic providers.
  2. Shipping times are estimates and not guaranteed. We cannot be held responsible for:
    • Carrier delays
    • Customs inspections
    • Strikes or events beyond our control

Risk of loss and title for items pass to you upon delivery to the carrier, according to the carrier’s tracking records.

For international orders:

  1. You are responsible for checking and complying with your country’s import regulations.
  2. We are not responsible if an item is refused or held at customs.

2.7 Customs, Duties & Import Taxes

For international shipments, customs and import duties may apply. These are:

  1. Not included in our product or shipping prices unless explicitly stated
  2. Payable by the customer to the relevant authorities or carrier

If you refuse to pay customs or duties and the parcel is returned or destroyed:

  1. We may deduct all related costs (including shipping, return fees, and customs charges) from any potential refund.
  2. In some cases, no refund may be possible if the item cannot be recovered.

2.8 Intellectual Property

All content on www.artisanauraa.com, including but not limited to:

  1. Text, images, designs, graphics
  2. Logos, trademarks, trade names
  3. Layout, look and feel of the website

is the property of www.artisanauraa.com or its content suppliers and is protected by applicable intellectual property laws.

You agree not to:

  • Copy, reproduce, modify, distribute or use any content without our prior written consent.

2.9 Use of the Site & Prohibited Activities

You agree not to use the Site for:

  1. Any unlawful, fraudulent, or abusive purpose
  2. Violating any local or international laws or regulations
  3. Uploading or transmitting malware, viruses, or harmful code
  4. Harassing, defaming, or infringing on the rights of others
  5. Using automated tools (bots, scrapers, crawlers) without our explicit permission

We may monitor and restrict access to the Site if we suspect any violation of these Terms.

2.10 Third-Party Services & Links

Our Site may include links to third-party websites or services (such as payment providers, social media, shipping partners, and dropshipping platforms like Pocket).

You acknowledge that:

  1. We are not responsible for the content, policies, or practices of third-party sites.
  2. Your use of third-party services is governed by their respective terms and policies.

2.11 Disclaimer of Warranties

To the fullest extent permitted by law:

  1. The Site and all products are provided on an “as is” and “as available” basis.
  2. We make no warranties, express or implied, including but not limited to:
    • Merchantability
    • Fitness for a particular purpose
    • Non-infringement
  3. We do not guarantee that:
    • The Site will be error-free, secure, or uninterrupted
    • Any defects will be corrected
    • The content is free of viruses or harmful components

2.12 Limitation of Liability

To the maximum extent permitted by law, www.artisanauraa.com, its owners, employees, and partners shall not be liablefor:

  1. Any indirect, incidental, special, consequential, or punitive damages
  2. Any loss of profits, revenue, data, or goodwill
  3. Any damages arising from:
    • Use or inability to use the Site or products
    • Delays or failures in delivery
    • Errors or omissions in content

Our total liability for any claim related to a purchase or use of our Site shall be limited to the amount you paid for the specific product or order giving rise to the claim.

2.13 Indemnification

You agree to indemnify, defend, and hold harmless www.artisanauraa.com and its owners, affiliates, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:

  1. Your use of the Site or products
  2. Your violation of these Terms
  3. Your infringement of any third-party rights

2.14 Changes to Terms & Policies

We may update or modify these Terms of Service and our Return Policy at any time without prior notice. Changes become effective upon posting on the Site.

Your continued use of the Site after any changes signifies your acceptance of the updated Terms and policies.

2.15 Governing Law & Dispute Resolution

These Terms and any dispute arising out of or relating to your use of the Site or purchase of products shall be governed by the laws of the jurisdiction where www.artisanauraa.com is legally registered and operating.

Any disputes shall be resolved:

  1. First, through good-faith negotiationbetween you and us.
  2. If unresolved, through the courts or arbitration as applicable in our governing jurisdiction.

2.16 Contact Information

For any questions about our Return Policy or Terms of Service, or to initiate a return request, please use the contact details provided on www.artisanauraa.com(Contact/Support page).

If you’d like, I can now:

  1. Shorten this into a more concise version for a Shopify policy page, and
  2. Create separate sections formatted specifically for:
    • “Refund Policy”
    • “Terms of Service”
    • “Shipping Policy” (if you plan to add one).